What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Missing form

    Asked by uumke_ypc on January 21, 2014 at 01:40 PM

    We had a form "go missing" last week. I believe it was called "Social Media Request Form" by FUSMMarketing.

    Here is the message I received from my sub-user:

    He set up a draft of the first marketing form, a Social Media Request form (on 1/8). I looked at it on 1/14. Then, a few days later, 1/16, he noticed it had disappeared.

    Could you shed some light on this situation? We are stumped.

    Unfortunately, I do not have a screenshot or website to refer you to, as it had not been posted yet.

     

    Thank you!

    Pam

    missing form message sub-user then
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    JotForm Support

    Answered by ardy0689 on January 21, 2014 at 03:07 PM

    We apologize for this inconvenience Pam. I can only trace this form http://www.jotform.us/form/40074355653150. Could this be the form that is missing? Its title is "Basic Event Information". This can be found on your user account uumke_ypc. Please let us know if this is the missing form or not so that we can further investigate. Thank you

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    Answered by uumke_ypc on January 23, 2014 at 04:02 PM

    No, it is a different form, which I'm told was titled "Social Media Request Form." 

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    JotForm Support

    Answered by TitusN on January 23, 2014 at 04:39 PM

    Hello,

    Thank you for contacting us.

    Are any of these forms the ones?

    http://www.jotform.co/form/33563610503850

    http://www.jotform.co/form/40075245972860

    FUSMMarketing has no forms in their account, and these were the closest we could find with the closest search criteria. 

    Please let us know.

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    Answered by uumke_ypc on January 23, 2014 at 05:00 PM

    Yes! The top one looks like it's the right one. Where did you find it?

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    JotForm Support

    Answered by TitusN on January 23, 2014 at 05:30 PM

    Hello,

    It is under the account 317MarkWalker.

    Please let us know how we can assist further.

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    Answered by uumke_ypc on January 23, 2014 at 05:55 PM

    Thank you! Can you by chance tell the creation date of that form?

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    JotForm Support

    Answered by TitusN on January 23, 2014 at 06:13 PM

    Hello,

    I'm afraid we cannot provide that, my apologies.

    I'm sure you appreciate if I cannot provide more information about another account (You should also be worried if we had such a loose policy).

    Would you like a copy of this form in your account?

    You have the option to clone it and add it as one of your forms.

    Please let us know how we can assist further,

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    Answered by uumke_ypc on January 24, 2014 at 04:05 PM

    Of course. Thank you for your help!

    Pam