What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Share Form Not Working

    Asked by dandyline on January 21, 2014 at 03:04 PM

    Hi! I have shared a form and it does not show up on the other account. I see this has been brought up with other users. When will it be resolved?

    Thanks!

    thanks resolved and
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    JotForm Support

    Answered by NeilVicente on January 21, 2014 at 03:37 PM

    As far as I know, it has been working fine as of late.

    May I ask what the 'other' account's username and/or email address is?

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    Answered by dandyline on January 21, 2014 at 03:42 PM

    it's sharing a sample form from info@loveseadesigns.com to info@dandylinedesigns.com ... I set up a sample form to test the sharing. I have tried to share from info@dandylinedesigns.com to my clients account and it does not seem to be working.

    I have tried google chrome, firefox, safari and clearing caches/cookies, etc.

    Thanks!

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    Answered by Cesar on January 21, 2014 at 04:39 PM

    Hello, i have made the neccesary steps. I am able to replicate the problem. It appears that the form is shared from account info@loveseadesigns.com to info@dandylinedesigns.com.

    Yet the "Shared With You" category does not appear on the dandyline account. 

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23789_shared.jpg

    I will go ahead and raise a ticket to the development team so that they can review this matter further. Once there is an update from their end, you wil be notified through this thread. Thank you.

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    JotForm Support

    Answered by paulsimpson on January 23, 2014 at 04:56 PM

    Hello,

    this was caused by a bug in our system which has now been fixed. I would like to apologize for any inconvenience this caused you.

    Regards

    Paul