Error message when uploading files in IE8

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    Asked on January 21, 2014 at 04:31 PM

    We have been testing out our form prior to going live with it and noticed that when using IE8 to upload a file if we accidently upload a format that is not accepted (e.g. upload a jpg when the field only allows video files) an error message is displayed (see below). Within the error message there's a link to go back to the form, but when you click on the link it takes you back to the form without any of the data that was originally input. Is this normal? It seems like it should take you back to the form with all of the data that was input except for the field that caused the error. The form acts different when using Chrome.


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    Answered on January 21, 2014 at 05:35 PM


    Thank you for contacting us. It could be a version issue of IE8 browser since that's an outdated version maybe it's lacking of some updates needed for new plugins etc. I used IE 10 and 11 but I can't reproduce the issue. Have you tried other versions of IE on you end? You can try version 10 or 11.  

    Please try this link from microsoft support and see if this works I'm not sure if you are using a 64bit or 32bit.

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    Answered on January 22, 2014 at 01:05 PM

    I have tried both IE 10 and 11 with the same results. The form link is embedded into a test development site and it is also being run in compatibility mode. Any other suggestions on what may be causing this to link back to a blank form rather than showing the completed form with the data that caused an error will be helpful.

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    Answered on January 22, 2014 at 02:21 PM

    I cannot recreate the error reported on my end. May I ask if autofill/autocomplete is enabled on your IE browser? If not, kindly follow the instructions on the links provided below to do so:

    For IE 8:

    For later versions:

    Hope these help.