What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Get Referrer widget: No data is captured with forms secure url

    Asked by Masalamedia on January 21, 2014 at 07:44 PM

    My own form and a cloned version of the demo form deliver me blank data for the Referrer URL.


    What to do?

    Page URL:
    https://secure.jotformpro.com/form/40208064333949

    Screenshot
    referrer deliver and
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 21, 2014 at 10:43 PM

    Hello Masalamedia,

    I'm sorry for the trouble caused to you.

    Upon checking your form, I was unable to replicate the problem you are having. I sent you a test submission and I was able to see the "Referrer URL" in your submission view. Check the screenshot below:

    Were you accessing the secure version of your form's URL? Upon checking I found that the "Referrer URL" widget does not work with the secure forms. I am creating a bug report and sending it to our back end team. We will get back to you as soon as we have any update on this.

    Thank you

  • Profile Image

    Answered by Masalamedia on January 21, 2014 at 11:01 PM

    Hi: I got the submission you created and it does indeed include the URL as expected. Yes, it looks like the HTTPS is what makes a difference. Thanks for submitting that bug for repair.

  • Profile Image

    Answered by Masalamedia on January 21, 2014 at 11:09 PM

    Doesn't look like this widget respects query strings after the main URL piece. Any way to capture the whole URL here?

     

  • Profile Image

    Answered by Masalamedia on January 21, 2014 at 11:19 PM

    PS I added a new question thread to deal with the incomplete URL question. Thanks.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 22, 2014 at 02:59 AM

    Hello Masalamedia,

    Thank you for opening a new thread for the question related to incomplete URL.

    We will take a look and forward it to our back end team.

    Thank you!

  • Profile Image
    JotForm Founder

    Answered by aytekin on March 20, 2014 at 07:39 AM

    We have just fixed the widget problem on secure forms. The cache of the form may need to be cleared though. So, you need to open the form on form builder and then click on save button.