Uploaded file is not displaying in submission emails.

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    Asked on January 21, 2014 at 09:51 PM

    I'm using a employment form template that already had an upload button in it.  I did a test using Chrome, and all theinformation came though to the email assigned and to the Jotform account, except the attachment.  It let me attached the file fine, but once submitted, it doesn't arrive at it's destination. I don't get any error at all though.

    Please advise.



  • Profile Image
    Answered on January 22, 2014 at 02:29 AM

    Hello Andy,

    I'm sorry for the trouble caused to you.

    When you edit your form's notification, it becomes dirty. That means after editing the notification alert, any fields/question you add in your form will not be added automatically in your notification and needs to be added manually.

    The notification email template must have been edited and then the upload question must have been added to your form. That is the reason the upload resume question is missing from your email alert.

    The most convenient way to solve this problem is to delete your notification and add a new one. When you add a new notification alert, you will see that all question of your form will match with the notification fields.

    Here is a guide to help you delete the notification:  https://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    And, this will help you create a new notification:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope that helps.

    Thank you!


    Please be noted that you will not receive the file upload as attachment but it will be displayed as a link and clicking on the link will download the file.

  • Profile Image
    Answered on June 29, 2016 at 08:37 AM

    We have a great news for you. It is now possible to send the file uploads as email attachments with the email notifications.

    Please give it a try and let us know if you have any feedback.

    You can learn more about this feature at our blog post below:


    Thank you!