Unique ID Widget - Generate IDs even for pending payments?

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    Asked on July 09, 2021 at 02:01 PM


    Is there a way to make the Unique ID Widget generate a unique ID at the point of submission, rather than at payment validation?

    We noticed that the form only assigns a unique ID when the payment is completed. We'd prefer if it was generated when the user submits the form — this way we'd have a ticket number to refer to even before the payment is completed. Is this possible?


  • Profile Image
    Answered on July 09, 2021 at 03:14 PM

    Hello there,

    Thank you for contacting support.

    Kindly note that the Unique ID is only generated once the form is submitted and the form is only submitted after a payment has been made (if there's a payment required in the form).

    A workaround would be to change the Unique ID to random value generator widget and add a short text field that will hold the value of Random Value Generator.




    Guide: How-to-insert-text-or-calculation-into-a-field-using-conditional-logic

    I hope this helps.

    Should you have further inquiries, kindly let us know.

  • Profile Image
    Answered on July 09, 2021 at 03:33 PM

    Yes, that was helpful. Thank you!