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    Account over quota with testing

    Asked by lucadg on January 22, 2014 at 08:29 AM


    I finished my quota while testing. I should not have tested with SSL I did not realize there was a smaller quota for SSL.

    Since I don't need SSL for now and I still have about 84 free non ssl per month, is there a wy to keep my forms alive without paying just yet?





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    JotForm Support

    Answered by ashwin_d on January 22, 2014 at 08:58 AM

    Hello Luca,

    You have exceeded the allowed submission limits. Only 10 SSL submissions are allowed in Free account and you have already received 10 SSL submissions.

    I have manually reset your SSL counter to zero and your account is now active. Please be informed that we can reset the counter only once per account. You should stop using the secure forms urls and secure embed scripts should be replaced by non secure embed scripts.

    If your account is over quota again, we will not be able to help you. You will have to upgrade your account or wait for the start of next month when the submission counters are reset. 

    Thank you!