The Easiest Online Form Builder: JotForm Support Forum

Hi Rachel,

Were you referring to this form https://www.jotform.com/form/12555927165 ?

I test submitted the form and found that it was using the Custom Thank You Message page.

 

You can customize the Custom Thank You message as describe on this guide -Setting-Up-the-Thank-You-Page

Here is the part on the Custom Thank You message

 

Thank You Message

This is the most commonly used Thank You option since it has almost all the details that you need already included. You can completely customize the look of your thank you page directly from the thank you message editor. You can insert images, links, paragraphs, and tables. It is also possible to post users answer using this option.

Example: http://form.jotformpro.com/form/30050980236952

 

Please inform us if you cannot still edit the form's Thank You message.

Thanks.

Hi Jonathan - it is jotform /40163996542359/. I am using the processing
tools to centre and enlarge text etc. and it looks like it works but as
soon as I leave the page it reverts back to left align and small.
Rachel
...

Hi Rachel,

I test submitted the form http://www.jotformeu.com/form/40163996542359

and this is the Thank You page

is this not the Custom Thank You Message page you setup on the form?

You can also try clearing your browser's cache. Perhaps some remaining old cache is preventing the new page being rendered on your browser.

Please inform us if issue persist.

Thanks.

Yes that's the one. I want the text to be centred on the page and for the
link to the Conference Website to be in 14pt. Whenever I do this it reverts
back to what you see now. I have set up other thank-you pages today and
they do everything right. I cleared my cache data for the day but no change
in behaviour for this page.
Rachel
...

Hi Rachel,

I can see that the changes made doesn't save after clicking on finish. When I try to replicate it using my own form it does allow me to save changes. It seems that the problem is isolated to this form only. Can you try cloning your form and see if you can make any changes I tried to clone it and did apply the changes you want and it did work.

I cloned it and tried changes but it didn't work. I've tried different
browsers as well. Very fed up with it. I'm going to redo it on a fresh form
as it is also causing links not to work on the web page where it is
embedded.
thanks for looking at it.
...

@farmcreditIL, you concern will be addressed on the following thread: https://www.jotform.com/answers/876707