What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Do I recieve money from all my transactions on a starter plan?

    Asked by Zesota98 on January 22, 2014 at 10:41 AM

    Do I recieve money from all my transactions on a starter plan?

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    JotForm Support

    Answered by ashwin_d on January 22, 2014 at 11:09 AM

    Hello Zesota98,

    If you mean to say the payment submissions where you can receive payments on your form, yes you can receive the payment received.

    Please be noted that free plan entitles you to receive only up to 10 payment submissions apart from 100 non secure and 10 SSL submissions. Please be informed that if any of these limits are reached your forms will be disabled.

    Hope that answers your question.

    Thank you!

  • Profile Image

    Answered by Zesota98 on January 22, 2014 at 11:25 AM

    Does that mean I only get 10 Payments out of the total amount that I would normally get. For example, 100 people pay, but I only get 10 of the payments because I am on a Starter Plan?

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    JotForm Support

    Answered by ashwin_d on January 22, 2014 at 11:38 AM

    Hello Zesota98,

    No. You will be able to only receive 10 payments because only 10 payment submissions will be accepted. Once you receive 10 payment submissions, your forms will be disabled and no one will be able to use your form to make payments. 

    Any payment received by your form will directly go to your integrated account. Please be informed that JotForm does not receive any payments and all goes to your paypal or other integrated account.

    Do get back to us if you have any questions.

    Thank you!