What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form Emails

    Asked by dfmoving on January 22, 2014 at 11:41 AM

    We have a form on hindmanmoving.com and donfarrmoving.com. Recently our email went down and we have not been getting our submission. Can you please make sure they are still sending.




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    email thanks and
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    JotForm Support

    Answered by Welvin on January 22, 2014 at 12:38 PM

    Hi David,

    Upon checking our records, all emails are fine, and email deliveries had no troubles. If you notice that emails were not forwarded to the recipients, I would suggest checking this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts and do our recommendations, specially with whitelisting our IP's and Domains.


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    JotForm Support

    Answered by Welvin on January 22, 2014 at 12:39 PM

    By the way, I can see a formatting issue to the embedded forms. I would suggest re-embedding the form using our iFrame Method: Getting the Form iFrame Code so to fix that.