What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Sub Account user cannot view shared forms ??

    Asked by tarbellforms on January 22, 2014 at 12:54 PM

    I created a sub account w/ a read only option (view submissions only)

    When the user logs in, there's nowhere that says "shared forms" or any where to view the forms. (see image attached)

    Screenshot
    sub account view shared forms cannot view Submissions attached read only
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on January 22, 2014 at 02:16 PM

       

    I am able to replicate the issue , user  farms@landwood.com

     

    However, when going to the user account, I see nothing

     

    Let me forward this to our 2nd level, so they can further investigate

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    Answered by tarbellforms on January 22, 2014 at 02:26 PM

    Yes, exactly what i'm experiencing. thank you for the help

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    JotForm Support Manager

    Answered by Jeanette on January 22, 2014 at 03:50 PM

      

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    JotForm Support

    Answered by paulsimpson on January 23, 2014 at 03:20 PM

    Hi,

    We are sorry for any inconvenience this caused you. It was due to a bug on our system which should nit be fixed.

    Regards

    Paul

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    Answered by nickwolf on March 26, 2014 at 12:43 PM

    I am having the same issues as the above poster.

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    Answered by qcmfgreturns on March 26, 2014 at 12:45 PM

    As am I.

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    JotForm Support Manager

    Answered by Jeanette on March 26, 2014 at 02:39 PM

    @ nickwolf

    @qcmfgreturns

    We are very aware of the problem, our developers are working on this to fix the issue ASAP.

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    JotForm Support Manager

    Answered by Jeanette on March 26, 2014 at 04:20 PM

    The should now be fixed, but it may take some time for the database replication to catch up.

    Cheers!