What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Paypal "integration" keeps getting removed.

    Asked by designsby on January 22, 2014 at 04:46 PM

    I was curious what would make the paypal email in our form getting removed from the form?

    Do you need to go in and incert it every time a change is made to the form? We are in the process of taking reservations for an event in 6 weeks. I get messages that they are getting an error. I go into the form and the email address field is always blank... again!

    The form is here: http://form.jotform.com/form/20161349100

    I just used it and it went through fine, just need to know if there is something I'm needed to do to make the data stick.

    Thanks.

    Patty 

    Page URL:
    http://www.nwodga.org/annual_dairy_goat_conference.html

    JotForm address field email thanks paypal
  • Profile Image
    JotForm Support

    Answered by TitusN on January 22, 2014 at 05:34 PM

    Hello Patty,

    Sorry about the inconviniences.

    Your integration looks fine from our end.

    This could have been caused by undelivered changes - related to the browser you might be using -browsers store a lot of information on your behalf, and they deliver it later or when you ask them to - similar to our form creation interface.

    If the changes were not delivered, the form would remain in the last saved state.

    To make sure your changes always get delivered, try and click the "Save" button on the top left corner, that is, if it is not already greyed out (that means there is nothing to save).

    Should the challenge re-occur, please let us know.