Paypal "integration" keeps getting removed.

  • Profile Image
    designsby
    Asked on January 22, 2014 at 04:46 PM

    I was curious what would make the paypal email in our form getting removed from the form?

    Do you need to go in and incert it every time a change is made to the form? We are in the process of taking reservations for an event in 6 weeks. I get messages that they are getting an error. I go into the form and the email address field is always blank... again!

    The form is here: http://form.jotform.com/form/20161349100

    I just used it and it went through fine, just need to know if there is something I'm needed to do to make the data stick.

    Thanks.

    Patty 

  • Profile Image
    TitusN
    Answered on January 22, 2014 at 05:34 PM

    Hello Patty,

    Sorry about the inconviniences.

    Your integration looks fine from our end.

    This could have been caused by undelivered changes - related to the browser you might be using -browsers store a lot of information on your behalf, and they deliver it later or when you ask them to - similar to our form creation interface.

    If the changes were not delivered, the form would remain in the last saved state.

    To make sure your changes always get delivered, try and click the "Save" button on the top left corner, that is, if it is not already greyed out (that means there is nothing to save).

    Should the challenge re-occur, please let us know.