What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Notification Mails Problem

    Asked by ghorsman on June 30, 2011 at 08:27 AM

    I have set up a nice form on this page:


    The problem is that I cannot get notification mails to be received at e-mail servers assocaited with the hosting envirionment.

    I can get notification mails to be received at e-mail accounts at other domains not associoated with the hosting environement where this site is located. I cannot figure out what needs to be done.

    Can you provide your insights.



    Page URL:

  • Profile Image
    JotForm Founder

    Answered by aytekin on June 30, 2011 at 08:30 AM

    I checked our email server logs and your email seems to be accepted by your email server:

    Jun 30 08:18:28 monk sm-mta[18028]: p5UCIRq7018026: to=<ghorsman@wsi-******>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=123275, relay=b1.actionhosting.ca. [], dsn=2.0.0, stat=Sent (Ok: queued as 62DBD20A7353)

    You can try contacting your hosting provider and ask them to find out what happened to this email.