What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    E-mail alert recipients

    Asked by natomasrealty on January 23, 2014 at 01:28 PM



    I updated the settiings in the 'e-mail alerts' tab, for the recipient email address, however after testing and waiting some time and re-testing, it is still using the old address on file


    Is there anything additional to do in order to update these settings


    Thank You

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    JotForm Support

    Answered by TitusN on January 23, 2014 at 02:41 PM


    Thank you for contacting us.

    Did you use the test button as shown below?


    If you are, then the test will go to the email on file.

    To see whether the settings are working, you woud have to do a test submission - fill the form and send it.

    To allow us assist you further, please share the email you would like the notifications to go to.

    Remember, you can set multiple recepients into one.

    I have set this support thread to private.

    Please let us know.