What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    EMail submission of survey

    Asked by sumaria on January 24, 2014 at 02:03 AM

    hi there


    I have submitted 3 surveys (via Email embed tool) and on the 3rd one was told maximum was reached?

    I am on the basic plan. 

    I thought I could do 1000 submissions?


    PLease advise 


    S van der Berg

    Page URL:

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    JotForm Support

    Answered by Welvin on January 24, 2014 at 06:21 AM


    Sending Form Email via the form embed wizard has a certain limit for each plan type. Only two (2) emails per hour for Free Users and One hundred (100) emails per hour for Paid Accounts. This is different from the account submission limits.

    You may consider sending the form using your email account instead of the form embed wizard.