What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Jotform not sending emails on my site

    Asked by Georgi Manov  on January 24, 2014 at 07:44 AM

    <script type="text/javascript" src="//form.jotformeu.com/jsform/40220853817350"></script>

    This is the code and this is where I put it http://komarov.bg/%D1%86%D0%B5%D0%BD%D0%B8-2

      but it is not working. It is not sending the email. 

    Page URL:

  • Profile Image

    Answered by EliezerN on January 24, 2014 at 08:51 AM

    First of all, let me inform you that your form is hosted in a guest account, non-registered. That put in risk your access to your form and its received data. So, please make sure to create a new account by going to this URL: http://www.jotform.com/signup

    Once you create your account contact us in a separated thread and request us to move your form to the new registered account and share with us the URL of the form and the Username of the new account.

    Now, in order to resolve the issue of not sending the Notifications, please make sure to correctly setup the email settings of notifications according to this guide: How to setup email alerts to prevent email bouncing related issues

    Inform us if you need further assistance with this inquiry.