Product List: Moving the product doesn't work as expected.

  • Profile Image
    clickconsulting
    Asked on July 18, 2021 at 06:42 PM

    Hi there,

    I have an items called "Maftir" that should come after  the "5th Aliya – Israelite" product. For some reason, this product will only show up as the first item or the 13th item in the list, and not where I want it to go. When I disable the categories, it works okay. I cannot figure out what is going on here. I cleared the cache and all and I can't think of any other reason why this would be occurring.

    Please advise.

  • Profile Image
    Vick_W
    Answered on July 18, 2021 at 11:59 PM

    Hi there,

    I've cleared your form cache from the backend. Could you please check it again on your end? Could you please also explain that what happens when you move the product to the desired spot?

    Looking forward to your reply.

    Thanks

  • Profile Image
    clickconsulting
    Answered on July 19, 2021 at 11:34 AM

    When I try moving it, it jumps to placement one or 13. The issue has not been resolved.

  • Profile Image
    Collin_S
    Answered on July 19, 2021 at 03:55 PM

    Hi,

    I have cloned the form and managed to recreate the problem, I have escalated the problem to our developer team and they will contact you here with any new information.

    Have an amazing day.

  • Profile Image
    clickconsulting
    Answered on July 21, 2021 at 10:06 AM

    Hi,

    Following up on this

  • Profile Image
    Collin_S
    Answered on July 21, 2021 at 02:07 PM

    Hi,

    The developers will get back to you as soon as there is any new information. I am sorry for the inconvenience.

    Have an amazing day.