Forgot password. Requested reset. Says it's sent but have not received email.

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    Karen
    Asked on January 24, 2014 at 08:24 AM
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    NeilVicente
    Answered on January 24, 2014 at 09:11 AM

    Hi Karen,

    Your email is not in our bounce list, and after performing a test, I was able to receive a password reset email successfully.

    Have you tried checking your mail's SPAM folder for the said missing email? If it isn't there, can you please retry the forgot password process, and let us know if you are still not able to receive the message.

    We look forward to your results.

    Thanks!