What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forgot password. Requested reset. Says it's sent but have not received email.

    Asked by Karen on January 24, 2014 at 08:24 AM
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    JotForm Support

    Answered by NeilVicente on January 24, 2014 at 09:11 AM

    Hi Karen,

    Your email is not in our bounce list, and after performing a test, I was able to receive a password reset email successfully.

    Have you tried checking your mail's SPAM folder for the said missing email? If it isn't there, can you please retry the forgot password process, and let us know if you are still not able to receive the message.

    We look forward to your results.