Unable to add additional products

  • Profile Image
    Asked on July 18, 2021 at 11:20 PM

    Hi there!

    Why is it that after creating a lot of options and putting in hours of work, all of a sudden the form reverts back to a previous version missing products I just added.

    This has happened twice and doesn't appear on the revision history!

    Its not only extremely frustrating but everything about you form program we love but if we continue to put in the work and it be deleted, what is the point in using this program?


  • Profile Image
    Answered on July 19, 2021 at 04:18 AM

    I checked your form and could view all products on the form:


    Are you still facing any issues?

  • Profile Image
    Answered on July 19, 2021 at 10:28 PM

    but when I go to edit the form to add more products they do not appear there?

    Actually there are a lot of products missing - Wall mount tapware and the rest of the Tall tapware

  • Profile Image
    Answered on July 19, 2021 at 11:33 PM

    I cloned your form into my account and tried duplicating/adding few products on the product list field and was able to do so:


    After duplicating products, you can edit them to change the product title and information.

    I have additionally cleared the form cache on your account.

    If there is still an issue, may we try adding couple of products to your product list field to check?