What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    [Email Notification] Why is my submission form coming in as the default and not the one I created?

    Asked by eatacakepop on January 24, 2014 at 01:19 PM


    I recently updated a template form under "Cupcakes" for cake pops and when i receive confirmation that an order was placed, it comes in under the cupcake form. When I went in to look at My Forms and see the request, the form I saved is filled out correctly, why is that?

    Also, when I used the print button it printed on 2 seperate pages and did not print the information I was trying to retrieve. I really like how these forms are clean and easy to use but I want to make sure they work before I proceed on buying it for my company.




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    JotForm Support

    Answered by Mike_T on January 24, 2014 at 02:22 PM

    Thank you for contacting us.

    We do not update modified email templates. It means that you might have outdated field {tags} in your template. In order to fix this, you can delete your Email Notification, and then add a fresh one. Your new Email Notification will have correct tags.

    We are trying to stick with one topic per thread. If you need any help with printing, please kindly open a new thread. We will be happy to help.