Do not send emails to email address

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    gobalt
    Asked on January 24, 2014 at 02:34 PM

    Hello! 

    Do not send emails to email address info@gingertour.ru

    login - gobalt

    Web page http://www.gingertour.ru/index.php?option=com_content&view=article&id=1777%3Acreta-maris-beach-resort-5&catid=17%3A2011-05-17-12-28-04&Itemid=130

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    NeilVicente
    Answered on January 24, 2014 at 03:54 PM

    You have multiple forms and the email associated to your account is info@gingertour.ru, hence, it is natural that you'd receive these form notifications to your email address.

    If you want to change the recipient emails, you can change them by following the instructions here:

    http://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Let us know if you need more help here. Thanks!

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    gobalt
    Answered on January 25, 2014 at 06:30 AM

    When ordering through the form does not receive notification of the post. 

    I need the log error files

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    Welvin
    Answered on January 25, 2014 at 12:46 PM

    Your email address has landed into our bounce list for the following reason:

    5.1.0 - Unknown address error 550-'Unknown domain (gingertour.ru)'

    I've fixed this so you should now start receiving form emails again. To better understand how this happens to your email address and to further resolve the issue to your end, kindly check this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Please contact us again if there are any problems.

    Thanks