What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Do not send emails to email address

    Asked by gobalt on January 24, 2014 at 02:34 PM


    Do not send emails to email address info@gingertour.ru

    login - gobalt

    Web page http://www.gingertour.ru/index.php?option=com_content&view=article&id=1777%3Acreta-maris-beach-resort-5&catid=17%3A2011-05-17-12-28-04&Itemid=130

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    JotForm Support

    Answered by NeilVicente on January 24, 2014 at 03:54 PM

    You have multiple forms and the email associated to your account is info@gingertour.ru, hence, it is natural that you'd receive these form notifications to your email address.

    If you want to change the recipient emails, you can change them by following the instructions here:


    Let us know if you need more help here. Thanks!

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    Answered by gobalt on January 25, 2014 at 06:30 AM

    When ordering through the form does not receive notification of the post. 

    I need the log error files

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    JotForm Support

    Answered by Welvin on January 25, 2014 at 12:46 PM

    Your email address has landed into our bounce list for the following reason:

    5.1.0 - Unknown address error 550-'Unknown domain (gingertour.ru)'

    I've fixed this so you should now start receiving form emails again. To better understand how this happens to your email address and to further resolve the issue to your end, kindly check this guide: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues

    Please contact us again if there are any problems.