What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Your Site isn't working

    Asked by sarbglaze on January 24, 2014 at 02:45 PM

    Your site doesn't appear to be working properly. Can you advise when it will be up again?

     

    Thanks

     

    Sarb

    hello@sarbglaze.com

    Screenshot
    site thanks hello
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    JotForm Support Manager

    Answered by Jeanette on January 24, 2014 at 02:57 PM

    Can you please flush your DNS cache? http://docs.cpanel.net/twiki/bin/view/AllDocumentation/ClearingBrowserCache. See if this resolves the problem.

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    Answered by on January 24, 2014 at 03:09 PM

    I'm having similar problems.  None of the expand/collapse features of my form work, and the text is all jumbled...also, this page looks to me as it did for the user above.

     

    Please advise

    craigtoohey@gmail.com

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    JotForm Support Manager

    Answered by Jeanette on January 24, 2014 at 03:16 PM

    @sarbglaze and @craigtoohey@gmail.com

    Can you please clarify if GoDaddy is your DNS provider??

    This is what our CDN provider posted 2 days ago

    It seems that our edges are unable to resolve hostnames of customers that use GoDaddy as their primary DNS provider.

    If you are using DNS services provided by GoDaddy, please follow these two steps.
    First, please enable Origin IP Resolution within your control panel, as a temporary fix.
    Secondly, we ask that you reach out to GoDaddy and have them whitelist our IP blocks within their DNS:
    92.60.240.208/29
    92.60.240.217/29
    108.161.176.0/20
    70.39.132.0/24

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    Answered by sarbglaze on January 24, 2014 at 03:30 PM
    Oh, after sending you the email I decided to try in Firefox instead of
    Safari and it's working! Thank you ; )
    ...
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    JotForm Support Manager

    Answered by Jeanette on January 24, 2014 at 03:32 PM

    Oh great to know about it