URGENT: Account locked, password reset does not work.

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    Ryan Keeth 
    Asked on July 20, 2021 at 09:18 AM

    Hello,


    This is immensely frustrating. I am locked out of my account and and I have reset my password ~5 times now. Each time I go to login with the newly reset password, it says "Account Locked."


    Can you please remove the lock on my account?


    Thank you,

    Ryan

  • Profile Image
    Basil_A
    Answered on July 20, 2021 at 01:48 PM

    Hi,

    I can only find a guest account under your current email address.

    Could you provide the username/email address of the account that you are trying to reset the password for?

    Looking forward to your reply.