URGENT: Account locked, password reset does not work.

Hello,

This is immensely frustrating. I am locked out of my account and and I have reset my password ~5 times now. Each time I go to login with the newly reset password, it says "Account Locked."

Can you please remove the lock on my account?

Thank you,

Ryan

Hi,

I can only find a guest account under your current email address.

Could you provide the username/email address of the account that you are trying to reset the password for?

Looking forward to your reply.