over quota

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    luisrx7
    Asked on January 25, 2014 at 06:03 PM

    can I keep using this account after passing the limit for answers?

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    jonathan
    Answered on January 25, 2014 at 06:40 PM

    Hi,

    If you reached Overlimit status due to exceeding allowed Limits, your subscription will downgrade to the next lowest subcription and your forms will NO longer be able to accept incoming submissions.

    If you are a FREE user, the downgrade will temporarily disable your account. 

    The Monthly reset will not be triggered if your account is already on 'Overlimit' status. This means also that the FREE account will stay temporarily disabled.

    The only means to override this is to upgrade to the next higher subscription option, that will give higher limits.

    If you consistently exceeds the Monthly allowed limits in your FREE account, I recommend that you should opt for the paid plans http://www.jotform.com/pricing -- this will provide you a lot of leeways in your submissions requirements.

    Currently your FREE account is already at 'Overlimit', and it is scheduled for downgrade within 24hrs. 

    Please inform us if there is more we can assist you with.

    Thanks.