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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    JotForm Support

    Notification: Some fields with blank answer are moved down on the submission email

    Asked by EltonCris on January 25, 2014 at 07:17 PM

    When some fields like checkbox or radio buttons are left blank, they are moved down when you received the notification email. This happens on default email notification (non-customized).

    I have created a sample form with incrementing labels so it can be easily tracked down. http://form.jotformpro.com/form/40242373858962?

    On this screen, it shows that fields questions structure are correct since the radio and checkbox field are filled. It is arranged from Field 1 to Field 6.

    However, when these fields (checkbox & radio fields) are blank, they will be moved down on the notification table.

    email submission email JotForm checkbox checkbox field radio buttons
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    JotForm Support

    Answered by liyam on February 05, 2014 at 10:48 AM

    Hello, Elton.  I just made a fix for this.  Please do test again and let me know if you get to encounter bugs.