Bad gateway and PDFs not downloading

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    Asked on July 21, 2021 at 09:06 AM

    Good afternoon.

    We are currently experiencing a number of issues with jotform including being unable to download PDFs from the tables, PDFs not being created/included in emails and people seeing 502 (bad gateway) errors. It is occuring across all of our forms so I am presuming there is an issue europe wide?

    Example screenshot


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    Answered on July 21, 2021 at 02:01 PM

    We are sorry for the inconvenience this may have caused. We have received an update from our backend team that the issue should be fixed now. We request you to check again and get back to us if you still notice any issue. We will be happy to take a look again. 

    Thank you.

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    Answered on July 21, 2021 at 02:26 PM

    I am now able to download the missing PDFs - thank you.