Attachments not on email forms

  • Mark_Archer
    Asked on July 22, 2021 at 5:52 AM

    Good morning,

    The emails that are coming into the inbox do not have the attachments of the completed forms. It looks as though these stopped coming through yesterday morning?

    Please can you advise why these are not coming through? My email is mark@archersrecruitment.co.uk

    Regards

    Mark

    Jotform Thread 3236946 Screenshot
    Page URL: https://archersrecruitment.co.uk/application-form/
  • Lorenz JotForm Support
    Replied on July 22, 2021 at 9:28 AM

    Hi there,

    We had an issue with the PDF, and it was recently fixed by our devs. Can you please confirm if the issue still persists on your end? Kindly please try making an actual test submission on your form.

    We will wait for your response.

  • Mark_Archer
    Replied on July 22, 2021 at 10:00 AM

    Hi


    This issue still persists. Can you advise ASAP


    Thanks

  • Kiran Support Team Lead
    Replied on July 22, 2021 at 12:53 PM

    We are sorry for the inconvenience this may have caused. We have experienced a temporary technical issue with EU server and the issue should be fixed by now as received an update from our backend team. Please check again and let us know if you still notice any issue. We will be happy to take a look again. 

    Thanks!