Downloading photos from jot form responses

  • Profile Image
    dragasmarketing
    Asked on July 22, 2021 at 09:55 AM

    Hello - I have a jot form set up for another department at my company. The form has the option to upload images. When the form comes to their email, the images show as links in the form. I am able to click on the links and the images download onto my computer, however when those receiving the form emails click the links, they are taken to a jot form website that says the links are no longer available. What can we do so that those receiving these filled-out forms are able to click and download the photos? Thank you!

  • Profile Image
    IvayloK
    Answered on July 22, 2021 at 03:50 PM

    You have to uncheck the privacy settings in the account. Please refer to the attachment.

    1626983162_60f9cafaf3523_chrome_xAmVwh5a

    This should help. Let us know if you need any further assistance.

  • Profile Image
    dragasmarketing
    Answered on July 23, 2021 at 08:20 AM

    thank you so much!