What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Update Payment info

    Asked by clevelandexoticdance on July 01, 2011 at 08:45 AM


    The credit card I used to sign up for JotForm is expired. I need to update my payment settings with the new card information. My next payment is set for July 3rd. I did attempt to cancel the current subscription with the thought of creating a new one with the new card info, but when I tried to do that it went to some other website. I assume your payment processor. Anyway, that website required a username and password. The username field was prepopulated with a long string of numbers so I tried to enter my JotForm password. Invalid. Then I tried my JotForm username and password. Invalid. 

    So, I can't find ANYWHERE on the jotform website to update my payment details. And anyone who wants to cancel essentially can't.

    Not good. Please tell me how to update my payment information so I can get this done before my next payment. I cannot afford to lose any of my forms or information due to a non payment which isn't my fault.

    Thank you.

    Roxanne Grecar

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    Answered by clevelandexoticdance on July 01, 2011 at 09:10 AM

    Ok so I found this

    Your payment was made via Plimus, thus you need to log in to Plimus in order to update your billing information. To do so, you would need to look for your Plimus username in the email that was sent to you when you first signed up for your subscription.

    Enter that username (a string of numbers) and the email address associated with your subscription in this password reset link. After receiving your password, log in to this page and then update your billing information as you wish.



    IMO, too many hoops to jump through. 

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    Answered by allanftd on July 01, 2011 at 11:15 AM

    Hi Roxanne,

    Glad that you were able to find an answer by browsing through the support forum threads. I can see that your account is currently active. We can assist you in cancelling your account in case you need to in the future, but you can also follow the steps you mentioned in your second post.

    Thank you for being a loyal JotForm user!