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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How to prevent duplicate forms when using browsers back and forward button.

    Asked by 317board on January 27, 2014 at 11:35 AM

    A co-worker was registering a participant for an event. She hit the back button to correct something and when she went forward the previous registration duplicated. Is there a way to stop the duplication in case someone else completing the registration does the same thing?

    Thanks,

    Beth

    Page URL:
    http://www.317board.org/file/athensmentalhealthfirstaid.html

    duplicate forms and back button thanks same
  • Profile Image
    JotForm Support

    Answered by BDAVID on January 27, 2014 at 12:27 PM

    Hi,  if a user tries to edit or correct some information in the form by clicking the back and forward button of the browsers, that actually  will send another submission.

    I would recommend you to add an edit link in the thank you  message.

     

    1) Click on Setup & Embed

    2) Click on Thank You

    3) Click on Than You message

    3) Add this <a target="_blank" href=" VARIABLE  " >Here </a> and add the variable Edit link between quotation marks.


    This is ha it would look once the user submits the form: 
    Hope this helps, you can try my example here. If you need more help, please let us know.

     

  • Profile Image

    Answered by 317board on January 27, 2014 at 01:20 PM
    Hi,
    Thank you for your answer. I found what I needed under Preferences-Unique submission choices.
    Thanks again!
    Beth

    ...