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charlesknopfAsked on July 22, 2021 at 11:09 PM
This is not encoding '#'
Try adding a '#' to https://www.jotform.com/21307841590451, it will not work.
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Nikola JotForm SupportReplied on July 23, 2021 at 6:42 AM
It is working properly on my end.
Here is a demo form: https://form.jotform.com/212033014672947
If it is not working on your form, please share the form URL.
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brfiReplied on July 23, 2021 at 10:24 AM
The demo form you linked also does not work:
Result:
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brfiReplied on July 23, 2021 at 12:07 PM
If URLENCODE would work on all fields, there would be no issue. Seems like there's a bug and it won't work on anything that is not a long text field.
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Alexander_GReplied on July 23, 2021 at 5:55 PM
Greetings, 👋
Thanks for contacting us.
You may use our Pre-populate App: 👉 https://prepopulate.jotform.io/.
Example link:
Please, let us know if the issue persists,
Alex
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brfiReplied on July 26, 2021 at 9:59 AM
Alexander, I was under the impression that I cannot use prepopulate in my use case?
The client is filling out a form and is redirected to a PDF form immediately upon submitting.
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Alexander_GReplied on July 26, 2021 at 1:58 PM
Thanks for your reply,
I was under the impression that I cannot use prepopulate in my use case?
Once you use our Pre-populate App and create a pre-populated link with this app for your form - this way should work for you as well.
Please, let us know if you have any further questions.
Alex
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brfiReplied on July 26, 2021 at 2:27 PM
No. That is a different product and not what I am referring to.
My use case is the user enters their own information. Upon submitting the information, they are automatically redirected to a new form.
I'm not sure who would use the prepopulate app, but it is not relevant to us. Asking clients to click on "generate URL" and then copy-paste into the browser is for the 1990s.
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Alexander_GReplied on July 26, 2021 at 4:25 PM
Thanks for your reply.
Please, could you correct me if I understand it wrong - You want to pre-populate the # sign from one form to another one, am I correct?
Looking forward to your reply,
Alex
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Alexander_GReplied on July 26, 2021 at 4:41 PM
Please, take our apologies for the inconvenience.
During my tests, seems I was able to replicate your issue:
Information that starts with the # sign:
Plain information:
We have reported this issue to our developers for further investigation. Please, note that the support team doesn't have the information about the ETA.
However, if we receive something from our developers, we will surely notify you.
Thanks,
Alex
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emreacikgozReplied on November 19, 2021 at 7:26 AM
Hi,
I have found a solution/workaround to your problem.
To solve this problem, you need to modify the redirected URL.
1-) Go to Thank You Page configuration panel in the form builder.
2-) Update every text field on the link so that each has the prefix 'URLENCODE:' as in the image below.
Example form: https://form.jotform.com/213222252674954
Please, let us know if there are any problems.
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brfiReplied on November 29, 2021 at 8:47 PM
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Nikola JotForm SupportReplied on November 30, 2021 at 3:22 AM
Based on my tests if you add 'URLENCODE:' to all form fields, it will work properly.
Demo form: https://form.jotform.com/212033014672947
I also checked your form and you did not add 'URLENCODE:' to all form fields.
Please add it and test the form again.
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brfiReplied on November 30, 2021 at 10:11 AM
Please read through this thread. I tried that, it didn't work. Your colleague gave me a form to test it out on and it did not work. The form doesn't have URLENCODE because when I tried adding it, it did not work.
Did something change?
ETA: The solution you proposed had already been tried, as documented in this thread. If the bug was fixed, please let me know.
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Basil JotForm SupportReplied on November 30, 2021 at 10:42 AM
Hi,
As you can see in the screen recording sent by my colleague @Nik_M, the form is working as you require.
Please test the form he sent. I have tested it and the symbol "#" is being sent to the second form normally.
Please let us know if you require any further assistance.
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brfiReplied on November 30, 2021 at 11:21 AM
That's nice, it seems like the 🐞 has been squashed. Thank you!