What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Ebay app + jot form picture upload

    Asked by alloccasions on January 27, 2014 at 02:04 PM

    some of my clienst are reportingthat when they click on my jotform code from WITHIN the Ebay app that they are unable to upload photos on the form

     

    http://form.jotformpro.com/form/40221801908951

     

    is the form link

     

    Could someone look into this please?

    Page URL:
    http://www.ebay.co.uk/itm/221361758430?var=&amp;ssPageName=STRK:MESELX<br/>:IT&amp;_trksid=p3984.m1558.l2649

    ebay app file upload
  • Profile Image
    JotForm Support

    Answered by Mike_T on January 27, 2014 at 02:36 PM

    Your form looks good. Are you referring to the Ebay App on some Android or iOS mobile device? If yes, please provide us with the exact name of the device in question. Also, please let us know if there are any errors.

  • Profile Image

    Answered by alloccasions on January 27, 2014 at 02:43 PM

    yes

    it's the ebay app on Iphones

    What my clients say happens is that they are unabvle to upload photos

    the form will not stay open when they go to their photo library

  • Profile Image
    JotForm Support

    Answered by KadeJM on January 27, 2014 at 03:58 PM

    Okay, I have an iPhone and I see what you mean. I took a few minutes to check on this for you and after testing it furthermore can replicate the same problem. I believe this is due to the way the Ebay App is probably running to open up a temp link window as a separate pop-up that then closes itself since technically it is all running from inside the Ebay App itself via a windowed href script.

    Unfortunately to my knowledge this is something we have no control over. I also tested your form via a Mobile Link to double-check the form where I got kicked over to Mobile Safari to use the Mobile Browser Version of Ebay but I did not see any issues there so because of that I think it's fairly obvious that it's not the form and it's the Ebay App halting the uploads.

  • Profile Image

    Answered by alloccasions on January 28, 2014 at 04:18 AM

    I have asked Ebay and they have told me to use emailme forms instead of yours as emailme are a partner to them

     

    I do not really want to do that, I have a lot of forms with yoiu including my payment processing

    Is there no workround?

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 28, 2014 at 05:04 AM

    @alloccasions

    Have you tried Ink File Picker Widget as your photo upload field?

    I don't have such device to run a test but my colleague will surely provide you a workaround if there really is. However, if the issue is within the form that does not work properly due to the app limitation, I guess there is nothing much we can do about it. Anyway, I have relayed this to my colleague for any possible updates, but we could not promise you anything yet.

    Thanks!

  • Profile Image

    Answered by alloccasions on January 28, 2014 at 05:21 AM

    I will give that a go on another item and see what happens

    as long as my clienst dont have ti sign up for anything lol

  • Profile Image
    JotForm Support

    Answered by EltonCris on January 28, 2014 at 05:47 AM

    FYI, when you use file picker widget, you have to create an account at http://www.inkfilepicker.com where you have to take your ink file picker API key.

    Your form users do not have to signup anything when you use this tool, we do not do that here. :)