Approval Workflow - Scheduled Escalation doesn't send an email notification when escalating.

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    Aviagen
    Asked on July 23, 2021 at 10:49 AM

    Good morning,

    Everything in my form works great. After an hour of no one approving the submission, the form will be reassigned to visitationrequest@aviagen.com. I see it pop up when logging in, but I do not receive an e-mail. How can I get an e-mail notification?

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    Amin_N
    Answered on July 23, 2021 at 02:07 PM

    Hi there,

    Thanks for reaching out to us!

    It's not clear to me what you mean by your inquiry.

    Are you perhaps referring to this approval workflow: https://www.jotform.com/workflow/211596230168152/build, and to the Escalation feature shown below?

    1627063262_60fb03def0d62_

    Can you please confirm so we reply accordingly?

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    Aviagen
    Answered on July 23, 2021 at 02:58 PM

    Hi Amin,

    That is correct. We have it escalated for after 1 hour. The escalation is great and works flawlessly, however that e-mail address is not receiving the escalation e-mail. Is there any way we can enable this?

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    Amin_N
    Answered on July 24, 2021 at 12:36 AM

    Hi again,

    Kindly be informed that I've successfully escalated this as a feature request to our developers. Also, please note that we can not provide you with when or if this will be implemented. If there is any update, we will inform you via this support ticket.

    Should you have any further inquiries, we will be more than happy to help.

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    Aviagen
    Answered on July 26, 2021 at 04:03 PM

    Amin,

    So there's no possibility of receiving an e-mail to that e-mail address once it has been reassigned?

    I would imagine there's a way, else how would that person get updated?

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    Amin_N
    Answered on July 26, 2021 at 07:28 PM

    Hi again,

    That feature is not currently available, unfortunately. That's why I've successfully raised it as a feature request to our developers as previously mentioned. Also, please note that we can not provide you with when or if this will be implemented. If there is any update, we will inform you via this support ticket.

    I hope I have been of any help.