What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My account was suspended

    Asked by David Moceri  on January 27, 2014 at 05:15 PM

    I am just starting to use JotForm and working with a buddy who was sharing his templates for me to get started quickly. I went to log into my account and it says Im suspended which you can see here http://screencast.com/t/iZzF4qJJG.

    I dont know what I did but you can call me at 949-478-0873. My name is David Moceri and my username is HeyGoTo

     

    http://screencast.com/t/iZzF4qJJG

    Page URL:
    http://screencast.com/t/iZzF4qJJG

    my account JotForm name and
  • Profile Image

    Answered by Carina on January 27, 2014 at 05:37 PM

    Hello

    Some forms of your account seemed to activate our Phishing filter so it got automatically suspended.

    We activated your account but please notice that according to our terms of use, login/registration forms are not allowed.

    Also autosuspension only happens on free accounts. To prevent this you can upgrade to a premium account.

    Sorry for the inconvenience.

    Kind regards

     

    Carina 

  • Profile Image

    Answered by heygoto on January 27, 2014 at 05:50 PM
    Im sorry but Im confused. Can you show me which forms you are talking
    about? Im trying to learn this
    ...
  • Profile Image

    Answered by Carina on January 27, 2014 at 06:00 PM

    Hello David

    The form that trigered our phishing filter was this one:

    http://www.jotform.us/form/40266104234140

    As you can see it asks for a lot of passwords and this automatically triggers our phishing filter. But as mentioned before, Jotform doesn't allow login/registration forms.

    If you need more assistance please let us know.

    Regards

    Carina 

  • Profile Image

    Answered by heygoto on January 27, 2014 at 07:00 PM
    But if I upgrade then it is ok to have this? Im confused because it was a
    template someone shared that I used
    ...
  • Profile Image
    JotForm Support

    Answered by jonathan on January 27, 2014 at 07:27 PM

    @ heygoto

    Hi, to clarify the matter regarding upgrading to paid plans http://www.jotform.com/pricing

     Our paying subscribers have the privilege of having assigned form reviewers that manually screen the forms of the subscriber if they have forms that are initially tag as suspicious. This means the forms will NOT be automatically suspended by the anti-phishing system in place.

    So, unlike the FREE users, the automated anti-phishing system will directly check the forms. And will immediately block/suspend a form it it finds it suspicious enough.

    Your account is currently ACTIVE and you can continue using JotForm services. Just make sure you do not include in any of your forms components that can trigger the anti-phising system.

    The usual elements to avoid are combination of username, e-mail, passord, account number, user id..

    Hope this clarify the matter. Inform us if further explanation is needed.

    Thanks!