What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my account suspended?

    Asked by Aytuna  on January 27, 2014 at 06:18 PM

    Due to terms of use violation, your account has been suspended.
    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

     

    ?????

  • Profile Image
    JotForm Support

    Answered by jonathan on January 27, 2014 at 06:28 PM

    Hi,

    Our automated anti-phishing system in placed had initially suspended your forms and account due to suspicious forms that have username and e-mail field on it.

    I manually checked your account and forms and found that they are not used for phishing activities.

    I have now reinstated your account and forms. You may now continue using our services.

    Thank you.

  • Profile Image

    Answered by aytuna on January 27, 2014 at 06:34 PM

    so now what do I do?. Can I continue to use it that way?. (translate)

     

    (Thank you for your interest)

  • Profile Image

    Answered by jedcadorna on January 27, 2014 at 06:41 PM

    You can continue using your account now but make sure to avoid using fields that contains username,password,credit card etc. that might be used for phishing otherwise our system will detect your form as a phishing form that makes your account suspended again.

  • Profile Image

    Answered by erhandante2 on April 09, 2014 at 05:25 PM

    Hi,

    Our automated anti-phishing system in placed had initially suspended your forms and account due to suspicious forms that have username and e-mail field on it.

    I manually checked your account and forms and found that they are not used for phishing activities.

    I have now reinstated your account and forms. You may now continue using our services.

    Thank you.

    :(( Sorry my english is bad

  • Profile Image

    Answered by Cesar on April 09, 2014 at 06:02 PM

    @erhandante2 

    Please refer to thread http://www.jotform.com/answers/360447 for further assistance. Thank you.

  • Profile Image

    Answered by TopHatMail on July 26, 2014 at 11:51 AM

    Hi,

    i just got the same problem and non of my forms have credit card info fields.

    can you re-instated my account.

    alex

  • Profile Image

    Answered by Max  on August 31, 2015 at 08:13 AM
    you help were suspended my account
  • Profile Image

    Answered by Ben on August 31, 2015 at 11:19 AM

    @Max, instead of commenting on an old thread and replying back here, please open your own thread by going here.

    Once you do, we would be happy to assist.

    Thank you for your understanding.

  • Profile Image

    Answered by icswing on September 20, 2015 at 06:46 PM

    I got the same problem here .. please help my get back my account

    username: icswing

  • Profile Image

    Answered by esam  on December 24, 2015 at 09:36 AM
    Why is my account suspended?

    It was suspected to be used for phishing. If you think this is a mistake please contact us to resolve this issue.

  • Profile Image
    JotForm Support

    Answered by beril on December 24, 2015 at 09:54 AM

    Hi Esam,

    I've created a separate thread for you, so anyone in the support staff will be able to assist you with your specific requirement. Please follow up there:

    http://www.jotform.com/answers/731800

  • Profile Image

    Answered by David  on September 02, 2016 at 09:51 PM

    Your automated anti-phishing system disabled my account and all my forms.  Users are complaining.  Will you please let me know which form was the cause for concern & reinstate my account?  User: slcfire.  Thanks,

  • Profile Image

    Answered by Irshad on September 03, 2016 at 06:15 AM

    @David, we have already answered your query on the below thread: 

    https://www.jotform.com/answers/923541

    If you need further assistance, feel free to revert back.

  • Profile Image

    Answered by euromedia24  on January 15, 2017 at 12:58 PM

    SAME ISSUE !!! Guys come on !!  ACCOUNT IS SUSPEND !!!  WHY !!!

  • Profile Image

    Answered by Peterson  on February 14, 2017 at 03:55 AM

    My account suspended 3x HEEELP! PLEASE lol
  • Profile Image
    JotForm Support

    Answered by Boris on February 14, 2017 at 06:37 AM

    @Peterson, your question has been moved to a support thread of your own, where you will be assisted shortly:

    https://www.jotform.com/answers/1065590

    Thank you.

  • Profile Image

    Answered by Robert  on February 19, 2017 at 05:23 PM

    We have same problem: VicSocAmerica   Please help
  • Profile Image
    JotForm Support

    Answered by jonathan on February 19, 2017 at 06:42 PM

    @VicSocAmerica 

    We will resolve your issue here https://www.jotform.com/answers/1070582

     

  • Profile Image

    Answered by Erica Plybeah  on March 16, 2017 at 11:28 PM

    Hi, my account was suspended. Please reinstate, we are determining candidates for a scholarship and need access immediately. 
  • Profile Image
    JotForm Support

    Answered by Nik_C on March 17, 2017 at 04:07 AM

    @Erica,

    I opened a new thread and we will attend it here: https://www.jotform.com/answers/1094265

    Thank you!

  • Profile Image

    Answered by Ghifa  on April 19, 2017 at 07:26 AM

    Please help my account, I just make that forms for selling my games trough pay-pal plugins.

    This is about me:

    1. My forms is for selling my products, I'm an indie games developer.

    2. I never ask userame and password in my forms

    3. Here is the website of my first game : http://polycrystalsblog.blogspot.co.id/

     

  • Profile Image
    JotForm Support

    Answered by Helen on April 19, 2017 at 08:12 AM

    Hello @Ghifa,

    I've moved your question to another thread. You can follow your answer via this link: 

    https://www.jotform.com/answers/1122981

    If you have any further assistance, feel free to contact us.