What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving the submissions of my forms via email, why is this?

    Asked by opportunitiesunited on January 27, 2014 at 09:46 PM

    I have a form attached with a paypal button.

    I am receiving the paypal money, but not the forms with the information.

    The forms are not even clicking over in the Jotforms account as new submissions.

    I have 2 forms with the same issue.

    These are the links:
    1# http://opportunitiesunitedmoneymaker.com/joinphase2.html
    2# http://opportunitiesunitedmoneymaker.com/joinphase1.html

    Please help! 

    Page URL:
    http://opportunitiesunitedmoneymaker.com/joinphase1.html

    My Forms Submissions email paypal button attached
  • Profile Image

    Answered by Cesar on January 27, 2014 at 10:24 PM

    I do see that your forms do contain Incomplete Payments, do verify that the payments have gone through properly through your PayPal Account and then complete the process on the incomplete payment section of the Submissions page.

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23934_tpddaaayyy.jpg

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23933_incomtodayy.jpg

    Additional to this, do try setting the Pending Payment Email option, like so:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/23932_todayy2.jpg

     

    Do let us know if you need further assistance. Thank you.

  • Profile Image

    Answered by opportunitiesunited on January 27, 2014 at 11:17 PM

    Thank you for your reply.
    What do you mean by setting the pending payment email option? 

  • Profile Image

    Answered by opportunitiesunited on January 27, 2014 at 11:22 PM

    I don't understand.
    We are receiving our money into our paypal account, so why is paypal not sending confirmation of payments. Do I need to call them?? 

  • Profile Image
    JotForm Support

    Answered by ardy0689 on January 28, 2014 at 03:40 AM

    Hello, when a Payment to the Paypal is incomplete, the submission remains on JotForm Database unless the Payment is completed. This is why the submission data is not yet showing nor you are receiving notification emails until the Payment is processed and completed.

    For incomplete payments, you can still get notified by JotForm by doing what my colleague has posted by enabling the Pending Payment E-mail

     

    You can access the incomplete Payments by checking the Submissions Page of the form and clicking the Incomplete Payments button. You can either delete or process the payments further from that page so that it will now be shown on your submission page

     

    If you require further assistance, please do not hesitate to ask. Thanks