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  • Profile Image

    HELP!!! I just paid for an upgrade but entered the wrong username!

    Asked by kengreene on January 28, 2014 at 10:08 AM

    My account information - forms, data - looks like it will be deleted in about two hours (12 noon EST) and I really do not want to lose my forms/data.

    The username I just paid to upgrade was knrgreene (see attached screen shot). The account I WANT to upgrade is under username kengreene.

    Can this be transferred to my kengreene account??

    I can be reached at knrgreene@gmail.com or by phone at 610-613-9107.

    Thank you for your assistance.

    Screenshot
    My Forms style assistance attached
  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 28, 2014 at 10:43 AM

    Hello kengreene,

    Please be noted that we do not delete any forms and submission records. If your account is over quota, all your forms will be disabled but it restill remain in your account. Once you upgrade you will get access to all your forms.

    I have manually upgraded your account and it is now Premium. 

    Thank you!

  • Profile Image

    Answered by kengreene on January 28, 2014 at 11:03 AM

    Thank you so much!! I love JotForm!

  • Profile Image
    JotForm Support

    Answered by ashwin_d on January 28, 2014 at 11:06 AM

    Hello kengreene,

    You are welcome.

    I'm very pleased that I was able to help you.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by kengreene on January 28, 2014 at 11:10 AM
    Sure will. Have a great day!
    CAPA Coordinator / Social Media Community Manager
    *Overton High School for the Creative and Performing Arts*
    1770 Lanier Lane
    Memphis, TN 38117
    *phone*: (901) 416-2042
    *email*: greeneke@scsk12.org
    *website*: http://goo.gl/k4E7Y
    State Educational Technology Chair
    *Tennessee Music Education Association*
    *email*: knrgreene@gmail.com
    *website*: http://www.tnmea.org

    ...