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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is there a problem with collecting payment via Paypal.

    Asked by Trooper14 on July 01, 2011 at 04:32 PM

    As you go to pay it states "cannot accept this card for payment, please try another card".  Is there a problem with Paypal or is this a jotform problem.

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    Answered by allanftd on July 01, 2011 at 09:33 PM

    Hi Trooper14,

    Thanks for reporting this issue, but it seems to be an error message generated by Paypal. JotForm does not have access to the credit card information entered by users. Please contact Paypal Support regarding this issue.

    Please let us know if you need further assistance. Thank you for using JotForm!


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    JotForm Support

    Answered by NeilVicente on July 01, 2011 at 09:39 PM


    Judging from the message that was displayed by Paypal, I do think that the problem is with the card used. It might have been possible that the card information entered is not valid or the card type is not accepted by Paypal.

    Paypal only accepts Visa, MasterCard, AMEX, and Discover, as far as I know. Anyway, since after clicking the submit button on your form, the user is redirected to Paypal's payment page, the user is no longer in Jotform's jurisdiction. If you believe that the credit card information entered is 100% valid, then the problem is on Paypal's end. I think It would be best to contact Paypal for support.

    Please let us know how it goes. We would love to hear from you regarding the progress of this issue.