What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms pulling old submission data

    Asked by smacdizzle on January 28, 2014 at 12:09 PM

    We have a user who fills out our forms periodically and today she reported that the form seems to be keeping the previous submissions data even after clearing cache and deleting cookies and sending a new link.

    Any thing we can do?

    Page URL:
    http://form.jotform.us/form/31325998772164

    submission data Submissions cache and
  • Profile Image
    JotForm Support

    Answered by Welvin on January 28, 2014 at 12:53 PM

    Hi,

    Just to clarify the question, are you referring about the Edit Link tag: {edit_link} which will pull out submitted data and for the user to make a changes? 

    I've check your form notification/autoresponder email settings, but I couldn't find the edit link so I'm not sure if you're really referring about the edit link. Any link for example? That would help understand the reported issue.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on January 28, 2014 at 12:58 PM

    Okay, I think you mean the Save Form Data to the submitter's local browser storage. This is because you've enabled AutoFill Function: How to Enable Auto Fill Feature | Save Form Entries to Continue Later and check "Save on data changes" setting. I would suggest unchecking this option, if you want to remove the old data once the user submitted the form. That should fix it.

    Thanks

  • Profile Image

    Answered by smacdizzle on January 28, 2014 at 12:59 PM

    Thanks Welvin!! I'll give that a whirl.