Gateway error on submission

  • GemmaDewson
    Asked on July 27, 2021 at 3:30 AM

    Hi I have an issue with a form I designed a few years ago

    . There is a gateway error on submission and people are not receiving the attachments when the form has been submitted now.
    I noticed last week an error server wise as well. (504 gateway error) I haven’t changed the form until today
    so wanted to clarify if there is an error your end as my settings have hardly changed and I have some disgruntled clients that can’t now access the form system properly or submit their applications. Many thanks

    wellandjuniorfc.org.uk

  • Cecile JotForm Support
    Replied on July 27, 2021 at 8:57 AM

    Greetings,

    Thank you for contacting support.

    There is a gateway error on submission

    I cloned your form to test but I was unable to replicate the issue.

    1627390185 610000e9a1e84 2 Screenshot 10

    I have cleared your form caches. Could you please try clearing your browser's cache as well? If the issue persists, kindly let us know.

    As for your other concerns, I have moved them to separate tickets so that they would be addressed properly.

    and people are not receiving the attachments when the form has been submitted now.:https://www.jotform.com/answers/3247135

    I noticed last week an error server wise as well. (504 gateway error):https://www.jotform.com/answers/3247134

    If you have a follow-up question, kindly use each threads accordingly to post your questions.