Can't add country code to phone number

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    Asked on January 28, 2014 at 05:32 PM

    When I click on the preferences for the phone number field I have added to my form and try to add the option for country code, the change will not save. When accessing the preferences from the icon next to the element almost no changes will save for that element. The only way that I have been able to change preferences to elements is from the top menu for preferences of the element. The problem here is that the country code option does not appear in the top menu.

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    Answered on January 28, 2014 at 06:41 PM


    Thank you for contacting us.

    I checked your form:

    Please check the form again, have the changes been effected?

    When you experience this, try logging out then loggin back in, and attempt the changes again.

    The browser caches some changes which may not be delivered to the form when saved.

    Please let us know if this helped.

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    Answered on January 29, 2014 at 02:08 AM

    This change has taken, thank you.

    I do have some issue with the input on the phone number element. When I use the predefined triple box format for the phone number "country code" "area code" "Phone number" the fields are not properly formatted to limit characters entered into each field. A user could enter their whole number in any one of the boxes.

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    Answered on January 29, 2014 at 04:42 AM

    Hello, you may use the "Input Mask" option and define the "Mask Value" to set the digit limit for your form users using # symbol.

    In the example below, the structure is set to 3 digit for Country, 3 digit for Area and 4 Digit for phone number. However, this will merge the 3 separate textboxes into a single textbox.

    Please let us know if you require further assistance. Thank you

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    Answered on January 29, 2014 at 12:20 PM
    Thanx for the help. The fact that this would merge into one box is fine.
    Can you respond back to me with what the input mask should look like for
    international numbers. For US numbers I would simply have the following
    (###)###-#### for international numbers what would this look like
    (###)(###)###-####. I quess what I am saying is that I am not familiar with
    the structure of international phone numbers.
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    Answered on January 29, 2014 at 01:41 PM

    Hello Joe,

    The rules are quite simple: Use @ symbol to mask letters inputs, # for numbers and * for both.

    So all your suggestions are correct as they are. :-)

    Be sure to add some guidance text so that your form users would not be confused. Use the properties button to add the sub-label as shown above.

    Does this help? Let us know