What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Email submission issues

    Asked by corcorance on April 15, 2010 at 10:44 AM


    A  few issues so far:

     

    1. More serious: I've received an email of a submission where the response to a second question was submitted into the first answer field. The results on the website show one set of results, the email a ver different set of responses. BIG PROBLEM as my staff only reviews the email submissionts, not the online version. Can you look into this please???

     

    2. I'm receving duplicate emails of some, but not all submissions from one of our form to two different email addresses. Any suggestion on how to fix this?

     

    3. The format of the email is not as user friendly as the old version. Are we able to control the look of the email?

     

    4. The new system for setting up emailed submissions, etc.. is very confusing. I know the "envelope" is supposed to make things clearer, but it is not. Are there better instructions somewhere that have been written since the upgrade?

     

    Thank you!

  • Profile Image

    Answered by cstbstaff on April 15, 2010 at 01:33 PM
    I am having similar problems.  Also, tried the conditional emails to much failure and can't find a place to delete the conditions.