Account Login Issue

Hello.

I am trying to login to my Jotform account. It's saying Login Failed - Suspended. I've reset the password and still the same issue. Please advise if something is wrong.

Userid: iskconofbergen

Email: isk*****bergen@gmail.com

When I receive the password reset link in the email and click on it, it states the reset code expired. I requested forgot password couple of times and it was the same message without any luck.

Then I reset within the mobile app. It let me reset it, but I can't login now at all using the new password on desktop or mobile app. That's strange.

Thanks,

Ashish.

Hello there

Thanks for contacting support

I have requested our back-end team to check about this issue, we will update you as soon as we have an update.

Regards

Hello There

I just got information from our back end team, our phishing system has mistakenly suspended your account, we have reactivated it now, you should be able to log in, we do apologize for the inconvenience.

If you have any questions, please let us know.

Regards