Can't log-in to the site.

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    Mike Chochon 
    Asked on July 28, 2021 at 06:36 PM

    Hello support team. I can't log-in to the site, and when I try the Forgot Password, the system is not sending me a re-set email. Please help.

    -Mike

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    Rehan_F
    Answered on July 29, 2021 at 02:43 AM

    Greetings Mike,

    The email address you've given us is not associated with any account. This is why you are not receiving the password reset email. Kindly check the email address that was used when you created the account.

    If you have a form URL then we can also use it to find your account. Looking forward to hearing from you.

    Thanks

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    Mike Chochon 
    Answered on July 29, 2021 at 09:33 AM
    Thanks for the response Rehan.
    This is strange. I'm 95% sure I used the mike@sequentplanning.com email to set-up jotform. I checked other possible emails and don't see any password reset emails.
    The URL that we placed the form is unitedwealthadvisors.net. We are trying to update the calendar for available times.
    -Mike
    ...
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    Bojan_J
    Answered on July 29, 2021 at 12:38 PM

    Greetings Mike.

    Account related to the form on the page you have provided is laura@unitedwealthadvisors.net.

    Please use this email when login in.

    Let us know if you have any additional questions.

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    Janel 
    Answered on July 29, 2021 at 12:51 PM

    I am having the same problem, but after I reset my password it says "Account Locked. Your account has been locked due to 10 failed login attempts. To keep your data secure, reset your password.

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    Niko_N
    Answered on July 29, 2021 at 04:43 PM

    Greetings,

    We apologize for the inconvenience.

    I've flushed login attempts for that account.

    Could you please clear your browser caches and check again?

    Please let us know if the issue persists.

    Thank you in advance!

  • Profile Image
    Mike Chochon 
    Answered on July 29, 2021 at 05:33 PM
    Hi Team.
    Issued resolved. (I was using an incorrect email)
    Thank you.
    -Mike
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