What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I reset my password?

    Asked by Sarah  on January 29, 2014 at 02:28 PM

    I can't login to JotForm. It says I have the wrong username or password. I have clicked "Forgot Your Password?" and a dialog box said it was sending me an e-mail to reset my password. I haven't seen the e-mail. I've checked in my Spam box and JotForm is whitelisted in my e-mail. Can you help me regain access to my account?

    JotForm checked my account and
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    JotForm Support

    Answered by Welvin on January 29, 2014 at 03:31 PM

    Hi Sarah,

    Can you share to us any form(s) that is created on your account? This way, we'll be able to check your account username. I tried searching for an account using your email address but cannot find one.

    Thanks