"server IP address could not be found" on widgets

  • EricMac
    Asked on July 29, 2021 at 10:29 AM

    This morning suddenly the widgets on my form are not showing up. It shows a gray box and an error. I've tried clearing cookies, loading on ingognito, whitelisting jotform, and cloning the form (suggestions I read after searching for solutions to this problem).

    Jotform Thread 3253075 Screenshot
  • Kiran Support Team Lead
    Replied on July 29, 2021 at 11:43 AM

    The issue with the widgets should be fixed now and working normally. Please check and let us know if you notice any further issue. We will be happy to take a look again.

    Sorry for the trouble caused.

  • EricMac
    Replied on July 29, 2021 at 12:51 PM

    Thank you, yes it seems to be working now.