What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    What is the different about Secure submissions to normal?

    Asked by liam_hunn on January 29, 2014 at 05:05 PM

    I have te FREE plan and am no way near my usage but have 21 out of 10 secure submissions. How can i change this so i can continue using my account as it stops me from loading the surveys i have produced?

    I asked before but you never replied. Please could you get back to me

    Page URL:

  • Profile Image
    JotForm Support

    Answered by BDAVID on January 29, 2014 at 06:01 PM

    Hi, a submissions is secured when it is sent through a secure connection. To do this the form should be browsed or embed with SSL script (i.e. HTTPS while non secure is HTTP). When SSL submissions are used, the transfer of data between the browser and the webserver is secured. This ensures the safety of the data transferred from possible hackers.

    I can see that your account has reached the SSL submissions quota, which is 10 per month, that´s why your form has been disabled.

    I would suggest re-embedding your form(s) and make sure to uncheck the SSL Box in the embed wizard.


    Just change the https:// prefix in the JotForm URL found in your embed code into http:// (without the "s"). 

    I have reset you SSL counter, so your account is not disabled. Please let us know if everything is ok now, we are here to help you.