What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The download option isnt working

    Asked by belinda  on January 29, 2014 at 05:35 PM


    We use JotForm on our website to allow people to download a free CD.  We've just had a prospective client say they're still waiting for the download to appear in their inbox for 9 days.


    I just tried to request a download too, and I'm still waiting.  

    Is there a problem at our end, or yours?

    I'd appreciate a quick fix.


    many thanks

    Belinda Wilson

    Page URL:

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    JotForm Support

    Answered by jonathan on January 29, 2014 at 07:24 PM

    Hi Belinda,

    Is this the form http://form.jotformpro.com/form/23296752748971 you were referring to?

    I check and test the form, but I am not able to understand how the download process should work.

    There is no URL link of any kind that I can use to download the CD.


    When I submitted the form after choosing 'download' option, I got the Thank you message that I will receive more details on my e-mail But I was not able tor received any message on the e-mail address I provided.


    I suggest you also review this guide -Creating-a-Form-Autoresponder . This should help you understand how to setup an auto response via e-mail to your form users. You can add the download link in the auto e-mail message.

    Hope this help. Please inform us if there is more we can help you with.