- belindaAsked on January 29, 2014 at 05:35 PM
We use JotForm on our website to allow people to download a free CD. We've just had a prospective client say they're still waiting for the download to appear in their inbox for 9 days.
I just tried to request a download too, and I'm still waiting.
Is there a problem at our end, or yours?
I'd appreciate a quick fix.
Belinda WilsonPage URL:
- JotForm SupportjonathanAnswered on January 29, 2014 at 07:24 PM
Is this the form http://form.jotformpro.com/form/23296752748971 you were referring to?
I check and test the form, but I am not able to understand how the download process should work.
There is no URL link of any kind that I can use to download the CD.
When I submitted the form after choosing 'download' option, I got the Thank you message that I will receive more details on my e-mail But I was not able tor received any message on the e-mail address I provided.
I suggest you also review this guide -Creating-a-Form-Autoresponder . This should help you understand how to setup an auto response via e-mail to your form users. You can add the download link in the auto e-mail message.
Hope this help. Please inform us if there is more we can help you with.