I'm getting "You're not authorized to use (/user/forms)" when trying to integrate with Zapier

  • magazinejukebox
    Asked on July 29, 2021 at 1:42 PM

    I've hooked Jotform up to Zapier, and I'm seeing the API entry for Zapier in my system. It seems like the integration is getting setup correctly, but I'm getting the above error when Zapier tries to access the api.1627580511 6102e85f1c800  Screenshot 10

    I can't find any logs or information to help troubleshoot this.

  • Laura JotForm Support
    Replied on July 29, 2021 at 8:06 PM

    Hi,

    May I ask you to once remove the integration, and then add it newly to the form and reconnect?
    Also before doing this, please clear your browser cache, or try with a different browser.

    If this would still give you the same error, please let us know, as then this might be something we need to forward to our developers.