I'm getting "You're not authorized to use (/user/forms)" when trying to integrate with Zapier

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    Justin_Etheredge
    Asked on July 29, 2021 at 01:42 PM

    I've hooked Jotform up to Zapier, and I'm seeing the API entry for Zapier in my system. It seems like the integration is getting setup correctly, but I'm getting the above error when Zapier tries to access the api.1627580511_6102e85f1c800_

    I can't find any logs or information to help troubleshoot this.

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    Laura_L
    Answered on July 29, 2021 at 08:06 PM

    Hi,

    May I ask you to once remove the integration, and then add it newly to the form and reconnect?
    Also before doing this, please clear your browser cache, or try with a different browser.

    If this would still give you the same error, please let us know, as then this might be something we need to forward to our developers.