Empty Cache Error

  • Profile Image
    grafico
    Asked on January 29, 2014 at 08:30 PM

    Hello, 

    I just want to know please, how can I empty my "forms cache", because I already delete two of the heaviest forms I had to give more space to the new one. And then I went to my settings and click "Empty Cache" but a message comes out that say: Server Error and it still almost full.

    Thank you for your answer...

    Tania

  • Profile Image
    liyam
    Answered on January 29, 2014 at 10:29 PM

    Hello Tania,

    There is no limit to the number of forms that can be created in your account.  You are only restricted to the number of submissions that you can receive per month and also the uploaded files sent to your form.

    If you wish to free up some upload space, you will need to delete your submissions that has upload attachments. 

    But if you have deleted the forms that accepted file attachments, you will need to go to your trash and purge the form to permanently delete the form and its submissions.

    Please do let us know if you have further questions or concerns.

    Thanks.

  • Profile Image
    grafico
    Answered on January 30, 2014 at 12:00 PM
    Thank you very much for your answer!
    Tania


    De: JotForm Support Forum [mailto:jotform@jotmails.com]
    Enviado el: Miércoles, 29 de Enero de 2014 09:30 p.m.
    Para: comentarios@radioformulaqr.com
    Asunto: Re: Empty Cache Error

    A new response has been received:
    JotForm
    Answered by liyam
    Hello Tania,
    There is no limit to the number of forms that can be created in your account. You are only restricted to the number of submissions that you can receive per month and also the uploaded files sent to your form.
    If you wish to free up some upload space, you will need to delete your submissions that has upload attachments.
    But if you have deleted the forms that accepted file attachments, you will need to go to your trash and purge the form to permanently delete the form and its submissions.

    Please do let us know if you have further questions or concerns.
    Thanks.
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