What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Empty Cache Error

    Asked by grafico on January 29, 2014 at 08:30 PM

    Hello, 

    I just want to know please, how can I empty my "forms cache", because I already delete two of the heaviest forms I had to give more space to the new one. And then I went to my settings and click "Empty Cache" but a message comes out that say: Server Error and it still almost full.

    Thank you for your answer...

    Tania

    cache cache error message settings hello
  • Profile Image
    JotForm Support

    Answered by liyam on January 29, 2014 at 10:29 PM

    Hello Tania,

    There is no limit to the number of forms that can be created in your account.  You are only restricted to the number of submissions that you can receive per month and also the uploaded files sent to your form.

    If you wish to free up some upload space, you will need to delete your submissions that has upload attachments. 

    But if you have deleted the forms that accepted file attachments, you will need to go to your trash and purge the form to permanently delete the form and its submissions.

    Please do let us know if you have further questions or concerns.

    Thanks.

  • Profile Image

    Answered by grafico on January 30, 2014 at 12:00 PM
    Thank you very much for your answer!
    Tania


    De: JotForm Support Forum [mailto:jotform@jotmails.com]
    Enviado el: Miércoles, 29 de Enero de 2014 09:30 p.m.
    Para: comentarios@radioformulaqr.com
    Asunto: Re: Empty Cache Error

    A new response has been received:
    JotForm
    Answered by liyam
    Hello Tania,
    There is no limit to the number of forms that can be created in your account. You are only restricted to the number of submissions that you can receive per month and also the uploaded files sent to your form.
    If you wish to free up some upload space, you will need to delete your submissions that has upload attachments.
    But if you have deleted the forms that accepted file attachments, you will need to go to your trash and purge the form to permanently delete the form and its submissions.

    Please do let us know if you have further questions or concerns.
    Thanks.
    View this thread on JotForm Support Forum Unsubscribe
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